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Help with notifications

Notifications and match alerts

Smart Wrestler tells the right people at the right moment: a confirmation when a registration goes through, weigh-in results, mat assignments, and on tournament day an alert when a wrestler is two bouts away, next, or up now. Alerts reach the wrestler, their parents, and their coach. Live match alerts come with a plan, and you can switch email types on or off in Settings.

The number beside Notifications is your unread count, including coach messages. It appears when you sign in, including on your athlete profile, and updates as messages arrive or you read or delete them. Counts above 99 display as 99+. Opening Notifications keeps your current workspace.

Section 1

What you will get

AlertWhat it tells youNeeds a plan?
Registration confirmedYour registration is in and payment is received. For at-home events it also reminds you how to check in on the morning.No
Weigh-in completeA wrestler has been weighed in, with the recorded weight.No
Mat assignmentWhich mat a wrestler has been placed on.No
In the holeA wrestler is two bouts away on their mat.Yes
On deckA wrestler is next up on their mat.Yes
Up to wrestleA wrestler is on the mat now.Yes
Match resultThe result of a match, and a nudge to check the bracket for the next one.No
Final results and rankingsPlacements are ready to view.No
MessagesA note from the host or a coach about an event.No

Everything shows up in your Notifications page. Many also arrive by email, depending on your settings.

Section 2

Match alerts

Match alerts are built to answer one question on a busy day: when do I need to be at the mat? As each bout starts on a mat, the next two bouts on that mat are alerted.

The three match alerts. Sample names only.
  • In the hole: two bouts away. Time to start warming up.
  • On deck: you are next. Head to the mat.
  • Up to wrestle: you are on now.

Match alerts come with a plan or event pass: a Parent plan for parents, a Coach plan for coaches. A wrestler's own alerts can also be covered by a linked parent's Parent plan.

Section 3

Who gets what

A parent-managed child has no email inbox. Registration confirmations go to linked parents, and direct coach or tournament messages to these children also reach their approved linked parents. Each parent’s notification settings still apply. Match alerts continue to follow each account’s plan. Verification and password-reset emails are never forwarded from a child to a parent.

PersonWhat they receive
The wrestlerTheir own alerts, results, and messages.
Linked parentsAlerts and results for each of their children.
The coachAlerts and results for wrestlers on their roster, unless they switch a wrestler off.
FollowersAlerts for wrestlers they follow.

Section 4

Turn things off

Open Settings and find Notifications. You can switch email for tournament updates, weigh-in reminders, and results on or off.

Email choices in Settings.
  • Coaches can switch match alerts on or off for each wrestler from My Wrestlers.
  • Notifications inside Smart Wrestler stay on, so you never miss something important during an event.
  • Push notifications on your phone or browser are coming soon.

Find out why an expected alert is missing

First decide which kind of message you expected. A missing registration confirmation needs a different check from an on-deck alert. Open Notifications inside Smart Wrestler before changing email settings; an in-app message can be present even when its email has not arrived.

What is missing?What to check
Registration confirmationCheck that the athlete’s entry and any required payment completed for this event.
A child’s messageConfirm you are linked to the intended athlete, then check your own notification preferences.
A personal mat-call alertCheck the relevant Parent or Coach plan or event pass and whether the host is running live scoring.
Email, but the message is in NotificationsReview that email type in Settings and check your mail folders.

An on-deck alert is a queue update, not a promised start time. Follow the current mat assignment and the event staff’s instructions. If messages still look wrong, send support the event name and the kind of alert you expected.

Questions

Common questions

Does an on-deck alert promise an exact start time?
No. It describes the live mat queue. Check the current mat assignment and follow the event staff’s instructions if the order changes.
I am not getting match alerts. What should I check?
Match alerts (in the hole, on deck, up to wrestle) come with a plan. Coaches need a Coach plan, and parents need a Parent plan. Also check that the wrestler is entered in the event, that your emails are switched on in Settings, and that the host is scoring live, because alerts go out as bouts finish.
Who gets alerts for a child?
The wrestler, each linked parent, the coach who has them on their roster, and anyone following the wrestler. Each person gets the alerts their own account and plan allow.
How do I stop emails?
Open Settings, then Notifications, and switch off the kinds of email you do not want. In-app notifications stay on so you never miss something important during an event.
Why did I get an alert for a wrestler I do not know?
You may be following that wrestler, or be listed as their parent or coach. Coaches can switch alerts off for any wrestler on their roster. If it still looks wrong, contact us and we will sort it out.

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